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Refund & Cancellation Policy

Last updated: June 14, 2026

At LibSoly LMS, provided by Expertechno Solutions, we strive to deliver standard software-as-a-service (SaaS) utility. This document outlines the refund, cancellation, and transaction dispute policies for our subscription plans.

1. Subscription Cancellations

Institution Administrators can cancel their monthly or yearly subscriptions at any time directly through the Billing tab in the Administration Deck. Upon cancellation:

  • No further renewal payments will be charged to your payment account.
  • Your library workspace will remain fully operational and active with all capabilities until the end of your current paid billing cycle (expiration date).
  • Once the plan expires, the workspace will automatically transition into restricted mode (only accessible by the Institution Admin to renew) until a new payment is processed.

2. Refund Policy

Because LibSoly LMS offers a fully visible digital checkout flow, free-tier sandbox testing, and digital setup capabilities prior to paid subscription registration, all plan payments (Monthly or Yearly) are generally non-refundable. However, refunds will be evaluated under the following special conditions:

  • Duplicate Billing: If your payment account is charged twice for the same subscription renewal cycle due to connection errors or gateway lag, the duplicate amount will be refunded.
  • Failed Workspace Provisioning: If a server-side error occurs during checkout and your workspace fails to activate, we will resolve the issue immediately or issue a full refund if requested.

3. Dispute Verification Window

To request a refund for duplicate charges or billing errors, please submit a support ticket or contact our support team at support@libsoly.com within **7 business days** of the transaction date. You must provide your institution name, invoice number, and transaction receipt reference.

4. Processing Timeline

Approved refunds are processed back to the original payment source (credit/debit card, UPI, netbanking) within **5 to 7 business days** from the date of request approval.

5. Contact Billing Support

For transaction disputes or refund requests, please contact us at:
Expertechno Solutions
43-A Govind Nagar, Rishikesh, Dist - Dehradun, Uttarakhand - 249201
Email: support@libsoly.com